Course 3: Quality Assurance: Improving Public/private Organizations through Self-Assessment

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Course Overview
More than ever before, administrations in public and private sector, all cross Europe,
face the challenge to demonstrate and improve their added value. Especially, in these
times of socio-economic crisis and austerity, the policy effectiveness, operational
performance and quality of public services are crucial factors in responding to the
changing needs and expectations of citizens and enterprises. Numerous efforts have
been undertaken to implement new techniques and methods to improve
public/private organizations’ efficiency, effectiveness, economic and social
responsibility. Different approaches were launched across all types of public/private
organizations and in all sectors, at the European, national, federal, regional and local
level. In this direction self evaluation is the first step and Common Assessment Frame
(CAF) is an easy and useful tool. Also will be discussed the ISO (International
Standardization Organization) as a second level evaluation and certification/
accreditation procedure.
Course Methodology
The course is based on “learning by doing and reflecting” a training method through
various collaborative activities. The content and fundamental information will be
introduced through thematic modules within a group instructional setting. The
purpose of this manual and guidelines is to support people working in public
administrations in their day-to-day journey of delivering a quality service. Case studies
and evaluation simulation procedure will be used.

Course organiser
Society in Progress (SiP)
Location
Athens, Greece


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Upcoming sessions

18.10.2021 > 22.10.2021 (ID: 168175, Confirmed))
Register before 20.09.2021
07.03.2022 > 11.03.2022 (ID: 168176, Confirmed))
Register before 01.02.2022

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