Frequently Asked Questions (FAQ)
What is the difference between eTwinning and the School Education Gateway?
Both initiatives are funded by Erasmus+ and promote innovative teaching practice across Europe. The largest teacher network in Europe, eTwinning offers a platform for school staff to create collaborative projects with one or more schools from different countries. The eTwinning platform is available for schools and teachers only. The School Education Gateway focuses on European action for schools, bringing policy and practice closer to teachers. The website is public and therefore open to other educational stakeholders in order to encourage cooperation between schools and other organisations.
Why can eTwinning users log in to the School Education Gateway but not vice versa?
Teachers with an eTwinning account can use the same account to log in to the School Education Gateway website. This is designed to make it easier for eTwinning teachers to use the School Education Gateway. Anyone who does not have an eTwinning account can easily set up a School Education Gateway account. Unlike eTwinning, the School Education Gateway is open to all stakeholders and not only teachers. Users cannot, therefore, use their School Education Gateway account to log in to eTwinning, which remains a platform for teachers only, and where new members are authenticated and approved by the National Support Service in their country.
I have forgotten my username/password. What should I do?
If you have forgotten your login credentials, you can reset your password through the “Forgot login/password?” link, available on the login window (which you can access via the blue button in the upper-right corner). You will receive an email containing your username and a new password. Once you have logged in to the site, you can edit this password on your Profile page, should you wish to do so.
Please kindly note that your password should only contain letters and numbers. Also note that if you first logged in to the site using an existing eTwinning account, or a social media account, you won’t be able to use the password reset feature. In that case, please reset your credentials on eTwinning or the respective social media website, then use the new ones to log in on School Education Gateway.
What is ‘reading time’?
Reading time appears in the platform’s articles and indicates the estimated reading time of each article. The final reading time can vary depending on the reader, the reader’s level of focus, and the language. The estimated reading time does not take into account any visual materials embedded in the page (e.g. videos).
How can I delete my user account?
If you wish to delete your account, please contact the helpdesk, and we will walk you through the necessary steps.
How can I propose content to the School Education Gateway?
Do you have interesting content you would like to see published on the School Education Gateway? Use this online form to send us content suggestions. Before sending, please have a look at our content types and monthly topics. If you would like to suggest content for a specific monthly topic, please send it three months in advance. Unfortunately, we can’t publish all suggested content, but the editorial team goes through all suggestions and will inform the senders whether the material is selected for publishing. We also reserve the right to edit any submitted content prior to publication.
What is the School Education Gateway promo pack?
The promo pack includes a complete set of informative and promotional materials on the School Education Gateway, the Erasmus+ Tools and the Teacher Academy. It includes presentations, infosheets, logos and much more. Most of the material is available in 23 languages. Anyone interested in promoting the platform and its services can use the promo pack materials. The promo pack is available on the About page.
What is the School Education Gateway newsletter and how can I subscribe for it?
The newsletter is sent out four times a year and it includes updates about the platform’s content and services. The newsletter is published in English. All registered users will receive the newsletter by email, but you can also sign up for it separately. The previous newsletters are available here.
What are the School Education Gateway webinars and how can I join them?
The webinars focus on different topics around school education, such as language learning, entrepreneurial competence, creativity, assessment, etc. The webinars take place regularly and are open to anyone interested in these topics. If you join the webinar mailing list, you will be regularly informed about upcoming webinars. More information on each webinar can be found here on the website.
What are the Erasmus+ Tools?
Erasmus+ is the European Union programme for Education, Training, Youth, and Sport for 2014-2020. It offers schools and other organisations funding opportunities, including support for training courses and teaching assignments for professional development, or for the development of project partnerships. The tools available on the School Education Gateway have been designed to support specific Erasmus+ activities and can be found in the Erasmus+ Opportunities section.
The three tools and related Erasmus+ projects are:
- Course Catalogue - A dedicated catalogue of professional development courses for school teachers and staff (Mobility project for school education staff under Key Action 1)
- Mobility Opportunities - Opportunities for school staff to undertake teaching assignments and job shadowing in a host school/organisation abroad (Mobility project for school education staff under Key Action 1)
- Strategic Partnerships - Partner search for schools and organisations across Europe to carry out joint projects (Strategic Partnerships under Key Action 2)
How is the quality of the listings monitored?
Listings are not pre-approved or authenticated by the European Commission or National Agencies. Courses, mobility opportunities, and strategic partnership requests are offered by independent organisations, who are asked to respect the School Education Gateway terms and conditions regarding their listings. The European Commission accepts no responsibility or liability with regards to content, delivery or management. Users can report any content or organisation they deem illegitimate or offensive. The website administrators can be contacted at firstname.lastname@example.org.
What is the difference between a Strategic Partnership and a school-to-school collaboration?
School-to-school collaboration projects are typical in eTwinning, which is the best place to develop such activities. eTwinning projects are not funded. Strategic Partnerships are projects that allow for collaboration between different types of organizations. Such projects are eligible for Erasmus+ funding. Read more about Strategic Partnerships here and in the Erasmus+ Programme Guide.
I found an interesting course / mobility opportunity / strategic partnership listing. Who should I contact about it?
To get more information on a course/mobility opportunity/strategic partnership listing, you need to get in touch with the organisation that has posted the listing:
- Use the direct Contact form (login required) which is provided on the right-hand side of the listing page.
- Go to the website of the organisation that has posted the listing.
Please note that the School Education Gateway does not offer on-site courses, mobility opportunities or strategic partnerships itself, but only provides the tools for schools to do so.
I would like to undertake a teaching assignment/job shadowing at a school but I can’t find a suitable offer in the Mobility Opportunities section. Can you help me?
All Mobility Opportunity posts are visible on the website and made by schools and other organisations. If you already know the school you are interested in, we suggest you contact them directly. If you would like to browse for more schools, you can have a look at the eTwinning website.
What do these different Mobility Opportunity types mean?
- Job shadowing is for students, recent graduates, teachers and other members of the school staff. It offers participants the chance to work at a host school/organisation abroad, alongside professionals who have specific knowledge about an occupation or career in which the participants may be interested.
- Long-term teaching assignments are suitable for students, recent graduates, and teachers. They offer participants the chance to undertake teaching assignments focused on their area of expertise or interest at a host school/organisation abroad, for a period of 5 months or longer.
- Short-term teaching assignments correspond to a period under 5 months.
- Placement and assistantship for students is aimed at students and recent graduates. This type of opportunity offers participants the chance to undertake a placement or assistantship.
- Teaching/classroom assistant is a position for teachers and other members of the school staff, allowing the participants to undertake a teaching/classroom assistantship.
- Other mobility opportunities contain miscellaneous offers, e.g. observation visits or seminars.
What is the difference between Strategic Partnerships for School Education and School Exchange Partnerships?
Under the Erasmus+ Key Action 2 ‘Strategic Partnerships’, schools can apply for both kinds of projects. In a ‘Strategic Partnership for School Education’, schools can engage in activities together with any type of organisation active in the field of education (e.g. museums, foundations, local authorities or cultural organisations). To find partners, you can use the Strategic Partnerships search at the School Education Gateway. In a ‘School Exchange Partnership’, schools collaborate with other schools. Check the eligibility rules for both types of projects in the Erasmus+ Programme Guide.
I’m an individual teacher and would like to undertake a teaching assignment or job shadowing. Can I post my own announcement?
Yes, you can post a mobility opportunity request as an individual. To do so, please log in, go to My Profile > Mobility Opportunities > Add a mobility opportunity. Then, select "A mobility opportunity request”. Please note that in order for you to undertake a mobility activity, you should still be affiliated with a school or an organisation.
I am interested in an organisation registered on the School Education Gateway. How can I access its profile page?
To access an organisation’s profile page, go to the details page of any listing that has been posted by the respective organisation and click “Go to organisation’s page” in the upper-right corner.
I am interested in an organisation registered on the School Education Gateway and I would like to receive information about its courses and other announcements. How can I get this information?
You can follow an organisation in order to receive email updates on any new listings it posts on the School Education Gateway site. To do so, go to the organisation’s profile page and click “Follow organisation”. You can also access this function on any of the details pages of listings that have been posted by this organisation. To stop receiving email updates, click “Unfollow organisation”.
How can I receive information about new course, mobility opportunity and/or strategic partnership announcements?
You can opt to receive weekly email updates containing the latest listings that match search criteria indicated in one of your saved searches. To opt for receiving an alert for one of your searches, go to My Profile > Courses / Mobility Opportunities / Strategic Partnerships > Saved searches. Then click “Alert me” under the saved search for which you would like to receive updates. You can save any search that you have run in the Course Catalogue / Mobility Opportunities / Strategic Partnerships sections.
How can I leave a review for a course?
You can use the review function available at the bottom of each course page. To leave a review, you need to be registered and logged in to the site and you need to rate the listing first (by selecting a number of stars). Only courses that have already taken place can be reviewed. Please note your review should be informative and explain how you found the course, in which ways it was useful for you and if you have suggestions for improvement. Short (i.e. one-line long) reviews are discouraged.
I had a bad experience with a course provider (their course did not match its description, they did not respond to my emails, or they cancelled a course after I had already booked my flight). What should I do?
Since the course providers act as independent organisations, there is no official procedure for such complaints, but we take note of them as we monitor the usage of the catalogue.
What you could do, in the first stage, is contact your Erasmus+ National Agency to explain the situation; they can advise if there is anything they can do from their side. Afterwards, you should also write an official email to the course provider, stating the problem and even asking for a compensation, if you feel you are entitled to it. You should also rate the provider's course in the platform's course catalogue, providing a clear description of your problems and why the course didn't meet your expectations, so that other schools can learn from your experience.
The course I’m interested in has three sessions next month, but I can only see one of the sessions in the search results. Why is that?
The search results display courses only once per month. If a course has more than one session in a given month, then the next upcoming session is listed, and the remaining sessions are simply mentioned. To see all upcoming sessions, you need to enter the course page itself.
What is the rating associated with a course provider?
It is an average rating based on all the reviews that provider’s courses have received. To see the individual reviews, you have to check the provider’s course pages one by one.
The Course Catalogue search results can be sorted by “best rated” or “most reviewed”. What do these mean?
“Best rated” means that the courses are sorted by their average rating, with the highest rated courses on top.
“Most reviewed” means that the courses are sorted by the number of reviews they have received, with the most reviewed courses on top.
As a school/teacher, how can I know if a course or any other offer qualifies for the Erasmus+ application?
Currently there is no pre-acceptance of courses or other offers; we request that schools use their critical judgement when selecting courses or planning other activities. Note also that choosing a course, mobility opportunity or strategic partnership offer from the database does not guarantee that the school will be awarded an Erasmus+ grant. It is not necessary for a course, mobility opportunity or strategic partnership to be listed in the database in order for it to be included in an Erasmus+ application.
Where can I find out more about Erasmus+ funding opportunities?
To find out about Erasmus+ funding opportunities, conditions and deadlines, please visit the Erasmus+ website and read the information in the latest Programme Guide. You may also contact your National Agency for further information.
Can you help my school to fill in the Erasmus+ application?
Unfortunately, the School Education Gateway cannot offer such support. Please contact your National Agency to see what support they provide.
You may find it useful to explore the database of accepted Erasmus+ projects to gather tips and ideas for your own application. Please note that the online course Erasmus+ funding opportunities for schools created by School Education Gateway provides tips and practical examples to schools interested in the Erasmus+ Programme.
What is the Teacher Academy on the School Education Gateway?
The Teacher Academy is a single point of access to professional development activities, including:
- A service of free online courses specifically made for School Education Gateway.
- The hugely popular on-site courses, which have already helped European teachers to meet their training needs. Costs of participation in the courses can be supported with Erasmus+ funding (Key Action 1: Mobility project for school education staff).
- Webinars: bite-sized learning events on the School Education Gateway monthly topics and beyond.
- Versatile teaching materials created by the EU institutions and EU-funded projects.
Both online and on-site courses are available in the Erasmus+ course catalogue.
What are the online courses about?
The courses are designed around the requirements of teachers, specifically addressing some of the key barriers cited by teachers in the OECD’s TALIS survey. The courses are available in English and one other language.
The work programme of the Teacher Academy’s online courses is supported by the Pedagogical Advisory Board. For more information about the board, see here.
Can any user add an online course in the course catalogue?
Online courses on the Teacher Academy are all centrally organised at the level of the School Education Gateway. Therefore, it is currently only possible for School Education Gateway admins to publish new online courses. All users (course providers) can still publish their on-site courses in the usual way according to the Terms & Conditions.
What is a MOOC? How can I take part in and learn from a MOOC?
Who can take part in a course?
Although the courses are targeted at classroom practitioners and other educational professionals working in schools, anybody who is registered on the School Education Gateway is welcome to join.
How much does it cost to participate in a course?
All the online courses provided by the Teacher Academy are completely free to all participants! The courses are funded by the European Commission as part of the School Education Gateway platform.
How much time is required to participate in a course?
This varies between courses, but on most courses, around 3-4 hours of work per week are required to complete a module. The idea is that you spend approximately 30 minutes per day on your professional development. However, it is up to you how much time you want to spend on a course. Most participants in our courses report having spent between 2-3 hours per week, but some say they went really into detail and spent more hours than that.
How do I enrol in an online course in the Teacher Academy?
To enrol in an online course, you first have to register as a user on the School Education Gateway platform. If you find this difficult, please see the tutorial. Once you have logged in or created your user account, go to the Teacher Academy to see the available online courses. Select any course to access its homepage, and then click on the orange “Enrol to course” button on the right side of the page.
What kind of equipment or software do I need for successful participation in a course?
To participate in an online course, you need nothing more than a stable Internet connection and the latest version of one of the main Internet browsers.
The Teacher Academy’s online courses are best viewed using the Chrome or Firefox browsers, but they are also certified for Internet Explorer, Windows Edge and Safari. Unfortunately, the Opera browser is not currently supported, so you might experience some minor difficulties if you are using this browser.
In some courses we will offer webinars, which are 1-hour live online seminars, using a tool called Webex or Adobe Connect. On some systems you might be asked to download a small piece of software for this tool to work. You do not need a webcam or microphone for these webinars.
Is it necessary to use social media for a course?
Although not necessary, using social media for a Teacher Academy online course will make the experience more fun! Joining the Facebook groups of the courses and following the discussions using their Twitter hashtags will enable you to meet like-minded participants, exchange useful resources and information and share your thoughts and ideas about the courses. Of course, you should not forget to check out the course forums, where you can also ask questions and receive answers about the course.
Will I receive a digital certificate for participating in a course?
After successfully completing the entire course, participants receive a digital course certificate and a digital course badge. Please find more information on the certification policy of each course in the FAQ section of the course you would like to attend.
What is a digital badge (eBadge)?
Digital badges are validated indicators that show you have acquired a certain skill or knowledge or completed a certain task. You can use the digital badges to demonstrate that you have completed the tasks and covered the topics in each module. The badges can be placed on your online profiles or imported into your Mozilla Backpack. The Mozilla Backpack is a place where you can collect all your digital badges from a variety of courses and training providers. You can then provide a link to this backpack to potential employers, who will receive a clear overview of your accomplishments. For more information, see here: openbadges.org.
When you complete a course module, you are awarded a digital badge. There is also a course badge, which you receive once you have completed all modules.
Who can I ask for help?
If you have questions about a specific online course, please visit the FAQ section of that course. If you cannot find your answer there, please leave a message on the course forum under the category “Technical questions or issues” and we will answer it there, as some of your colleagues may also have the same question. If you have general questions about the School Education Gateway or the Teacher Academy, please read this FAQ section carefully to find the answers to the most frequently asked questions.
Can I access the Teacher Academy courses after their completion?
Courses remain open indefinitely for anyone who would like to browse the content and find ways to improve their pedagogical practices. However, please note that after their original delivery, the courses will not be moderated and no certification is available.
Can I receive formal credits for participating in the Teacher Academy courses?
Whether or not the final course certificate is recognised by your Ministry of Education or other accrediting organisations depends on each country. In most cases, the certificate will not yet be formally recognised, but we are working with ministries and universities to ensure that teachers get the recognition they deserve for completing our courses.
What are the alumni groups and the editorial boards?
Course alumni groups & editorial boards will be set up at the end of each course in order to recognise outstanding work of course participants and to provide a space for continued interaction of former course participants. Everyone who finishes a course on Teacher Academy will be invited to join the course alumni group. The alumni group offers a place for the course participants to continue the activities and exchanges with their peers after the course has come to an end. The editorial board will be recruited from members of the alumni group and will consist of 10-30 people who have demonstrated commitment and outstanding work during the course. The purpose of the board is to review and rate user-generated course output which has been flagged as noteworthy, in order to finally make a selection of work which will be professionally edited, translated and then published on School Education Gateway.
Who can post a listing?
Anyone can post a course, mobility opportunity or strategic partnership request on the School Education Gateway. The only condition for creating a listing is that users must have an individual login account associated to an organisation, and each organisation must have a Participant Identification Code (PIC). Once the account has been set up, users can post a listing in any section. Posters are asked to respect the School Education Gateway terms and conditions.
Can I post a listing that is not related to school education?
The School Education Gateway is aimed at the European school community. To keep the platform relevant to this community, we discourage listings related to other fields (higher education, vocational training, adult education) unless they are also connected and relevant to school education.
How can I post a listing in the Course Catalogue/Mobility Opportunities/Strategic Partnerships sections?
I want to offer a course that takes place several times. Should I post it several times on the Course Catalogue?
If you are organising the same course on different occasions, you need to create the course only once in the Course Catalogue. To add several dates, use the 'multiple sessions' option. You will find instructions on how to do this in the Erasmus+ Tools Tutorial (page 14).
Can different sessions of a course take place in different locations?
At the moment, you can select only one location for the different sessions of your course. If your course takes place in two different locations, we suggest that you create two separate course listings. Please see below for an example:
- Course ABC in Italy
- Session dates 1
- Session dates 2
- Session dates 3
- Course ABC in Poland
- Session dates 1
- Session dates 2
- Session dates 3
I posted a course some time ago but I cannot find it in the Course Catalogue anymore. Why is that?
The visibility of the courses is related to their start/end dates. Once a course has finished, it will no longer appear in the Course Catalogue search results. If your course has not yet finished but you still cannot find it there, we recommend that you check whether you have indicated the start and end dates correctly. Moreover, please note that the courses are displayed in chronological order by default, with the upcoming ones at the top of the list. This means that the later your course is scheduled to start, the lower in the list it will appear.
I’m a course provider and I would like to get in contact with other course providers. Where can I do that?
If you are a course provider and would like to interact with other providers, we suggest that you join the LinkedIn group Erasmus+ Course Providers.
How can I add an online course in the Course Catalogue?
Currently, external course providers can only add on-site (face-to-face) courses in the catalogue. The online courses present in the catalogue are provided exclusively by the School Education Gateway team and supporting experts.
Can I delete a listing that I've created?
You can always delete your own listings, unless they have already been rated or reviewed. To do this, please go to your profile and to the admin panel of your items (for example go to ‘Courses’, then ‘My courses’). Find the item you wish to remove, and click on the “Delete” link under it.