Stress and Conflict Management: the way to resilience and satisfaction

Rating: 5/511 Nutzer

Course category: Soft Skills and Class Management
Locations: Bologna, Palermo, Tenerife, Sofia
Preregistration: Online in the course webpage

Related courses: Soft Skills for teachers and education staff, Emotional intelligence and coaching skills for education staff, How to stop bullying and cyber bullying in schools

You can check in our Course Catalogue all the courses available in 2022 and 2023.
You can check here what our past participants say about us and our courses.


Course overview

Distress is a prevalent and costly problem in today's workplace and about one-third of workers report high levels of stress. Excessive work-related stress can have serious consequences both a behavioral, physical and psychological. Parents’ behaviors, undisciplined students, workplace conflicts and deadlines are all potential causes for distress that teachers shall learn how to manage.
Participants will learn how to identify the sources of stress, how to prevent and cope with stressful experiences and how to support students to deal with stressful situations. Through a practical approach participants will acquire concrete methods and will share best practices that enable them to better manage stress in their job as well as in their personal lives.

Learning Outcomes

This course allows participants to improve their ability to prevent and manage the work-related stress from identifying the sources, to prevent to distress and managing stressful situations.
The general aim of this course is to foster excellence in education by empowering teachers, trainers, headmasters and other education staff to improve their stress management skills together with other participants and trainers throughout all Europe gaining as well a broader understanding of education in Europe and exchanging best practices and experiences.
Thanks to this course the participants will:
- Learn about the dynamics and characteristics of stress, its causes and its effects;
- Get an insight into their individual patterns of stress response;
- Practice and acquire concrete stress management techniques and tools;
- Learn how to apply stress management tools to typical education situations (i.e. parent-teacher relationship, bullying, …);
- Learn how to lead simple relaxation and visualization activities to ease students’ anxiety;
- Exchange good practices and discuss challenges with fellow colleagues and the course trainers;
- Make contacts with individuals and organizations working in the education field in Europe through everyday cooperation and networking activities;
- Visit and network with Italian institutions.

Target Audience

This course is addressed to teachers, headmasters, trainers, educational staff, school and education managers, educational and career counsellors, other school staff, other adult education staff, other higher education staff, other non-governmental organization staff, public servants, policy makers working in primary schools, secondary schools, vocational schools, training centres, adult education institutions, kindergartens and pre-primary schools, higher education institutions, and NGOs.
Please mind that the course may include teachers from different school levels. In case you would like to attend a session tailored for your school level, please write to to check if there is any session planned.


Standard daily programme

Please find below the standard indicative daily programme that will be personalized on participants needs and professional profiles.
Our standard program comprises 7 days of course, of which the first one is dedicated to networking, preparation and cultural immersion and the last one to follow up, specific needs and cultural activities. Please note that we always do our best to accommodate the specific needs of our participants in a flexible way, including but not limited to budget restrictions and travel arrangement. Participants can choose to arrive 1 day before the start of the course and/or leave one day after the end of it in order to enjoy a deeper cultural immersion. Upon specific request we can organize longer or shorter versions of this course.
Day 1
- Participants arrival
- Orientation and information about the venue and the city
- Networking activities
- Walking tour in the venue’s city
Day 2
- Course introduction: positive stress and distress
- Competences ex-ante evaluation
- Understanding what generates stress
- Practical work: investigating and identifying the sources of my stress
Day 3
- Positive stress and distress: basic concepts and concrete examples
- Simulation exercise: typical stressful situation at school
- Practical work: sharing of best practices and peer-review
- Understanding how different people respond to stress differently
- Practical work: understanding my individual pattern of stress response
- Cultural activities in the venue’s city
Day 4
- Creating resistance to stress
- The role of self-esteem and personal attitudes in preventing distress
- Practical work: strengthening my internal potential
- Optional cultural visit outside the venue’s city (Florence, Cefalù, El Teide...)
Day 5
- Managing stress: strategies and tools
- Practical work: applying stress management at school
- How to stay calm at school when facing undisciplined students, aggressive parents and arrogant colleagues
- How to support students to manage stressful situations
- Role-play simulation: applying stress management techniques to real-case examples
Day 6
- Relieving the tensions
- Practical work: implementing a relaxation and visualization session
- Practical work: practicing breathing and self-awareness techniques
- Cultural activities in the venue's city
- Farewell dinner
Day 7
- Space for discussion of future cooperation and planning follow up activities
- Course roundup and final evaluation
- Validation of learning outcomes and certification ceremony
- Additional training session tailored to specific needs (optional)
- Optional cultural activities or additional guided visit in another major city
- Participants departure


We tailor the working methods based upon participants’ needs, attitudes and professional profiles in order to ensure high productivity, effectiveness and transferability into practice.
The standard methodology is highly practical and participative with hands-on approach that comprises real-job examples, case studies examination and simulations. We embrace collaboratively working methods that foster mutual learning and cooperation among participants. Our focus is on learning in an interactive and international environment knowledge applicable to the real contexts and/or in the classroom. The pedagogical methods that we use are based upon experiential training, group and peer activities, learning-by-doing and best practices’ exchange. They include visits with local schools and institutions allowing the participants to better understand the local education system as well as exchange ideas and contacts.
Morning Wrap-up and brief daily evaluations are foreseen to ensure quality of education and to adapt the learning programme to participants' needs better tailoring the education.
We organize optional social, networking and cultural activities in order to give participants the opportunity to know Italy as well as to exchange best-practice and establish professional cooperation and links.
The training and staff team is multinational thus giving a full European dimension to the course.
To discover more on our courses check the ELA Blog, our photogallery and videogallery and give a look to what past participants say about us and our courses.

Sessions planned

You can find below the sessions planned. If none of these dates suits you please mind that we may organize an additional session ad-hoc for your school if there are at least 6 participants interested so feel welcome to contact us at to let us know about your needs. When adding an ad-hoc session we may be able to organize it in your language.
03/04/2022 - 09/04/2022 (Palermo)
26/06/2022 - 02/07/2022 (Bologna)
21/08/2022 - 27/08/2022 (Tenerife)
04/12/2022 - 10/12/2022 (Bologna)
12/02/2023 -18/02/2023 (Sofia)
12/03/2023 - 18/03/2023 (Tenerife)
11/06/2023 - 17/06/2023 (Bologna)
27/08/2023 - 02/09/2023 (Palermo)
27/08/2023 - 02/09/2023 (Tenerife)
19/11/2023 - 25/11/2023 (Bologna)

Language of the course

The course is held in English. For groups with at least 8 participants, we can organize an ad-hoc session in a different language.
Please write an email to to get more information about it.

Costs and Erasmus+ funding

Teachers, trainers, headmasters and any other staff of education organizations are eligible to receive an Erasmus+ grant covering all the costs to attend our training courses including travel, board and lodging, cultural activities and all fees. Our training courses are tailored to be fully funded by Erasmus+ and we offer different options to ensure the best comfort and quality at a price that is within the Erasmus+ grant.
We are proud to tailor our training courses to both participants' learning and practical needs and to ease your participation at our training courses, we will gladly take care of all the practical arrangements. If you prefer, you can take care of some of the practical arrangements by yourself (e.g. meals, local transport...), though we will manage the organization of your accommodation in order to ensure optimal logistic organization, safety and time-efficiency. We always provide board and lodging in the same hotel in which we organize the course thus ensuring optimal comfort and potential of networking with the fellow participants. Read more about how we take care of your subsistence and practical arrangements.
The most common option that we offer to schools and organisations costs EUR 1220 and includes course fee, certification and support fee, accommodation in single room, 2 coffee breaks per day, 3 meals per day, walking tour in the venue’s city, a sum-up dissemination video and local transport during the course. For schools sending 2 or more participants we can offer accommodation in double rooms and we can provide as well accommodation for people or relatives accompanying the participants.
When attending our courses, we recommend you to request 9 days of individual support for your subsistence costs, 7 days for the course plus 2 additional days for the travel. In this way you can have more flexibility in planning your stay and you can enjoy all the cultural activities planned from the first to the last day of the course. You can read here more about the Erasmus+ funding. Shall you have need any help with filling the budget during the application stage or have any problem with your grant please let us know and we will see support you.

Certification and validation of learning outcomes

At the end of the course, each participant will be awarded a certificate of attendance in , together - if requested - with the Europass Mobility Certificate.

Our certificates are in line with the Erasmus Quality Standards and so include a short description of the course and its learning outcomes, dates, venues, the name of the course provider and the course instructor(s).

We support the participants in every step of certification and validation of learning outcomes with specific focus on European instruments and Erasmus plus requirements such as staff mobility/learning agreement, quality commitment and Europass mobility certificate.

We experienced that schools and education organizations may require additional documents to certify the competences learned or the presence in the training course. Upon request we can provide those documents as well as we provide photos of the training course and a sum-up video that can be used for visibility and dissemination purposes.


The Erasmus Learning Academy

The The Erasmus Learning Academy (ELA), is a training centre that strongly supports and believes in the innovation, modernisation and internationalisation of education.

Our mission is to foster excellence and quality improvements in education and training. We design and deliver training courses and structured training events for teachers, trainers, headmaster and other education staff and we support them in participating in learning mobility experiences (e.g. jobshadowing, study visits, ...) to foster the improvement of their competences and the quality of education.

We work in the education sector since more than 10 years, thus we know the real context and the challenges which teachers are facing every day. Fueled by our genuine, motivated and passionate approach, we regularly participate in international training and European conference to keep our know-how up-to-date. We actively participate in the network of Erasmus organizations in a multitude of ways: hosting participants from other countries and sending our staff abroad through Erasmus+ KA1 mobility projects; taking part in conferences and contact activities organised by the National Agencies and the EU institutions; ideating or participating in Erasmus+ KA2 innovation projects and strategic partnerships; sharing our knowledge with other organisations that have less experience in the Programme by providing advice, mentorship or other support.

We’ve a strong know-how in organizing international training courses for teachers, headmasters and educational staff and in the last 5 years we’ve successfully received and trained over 3000 teachers and education staff coming from all over Europe as you can read from the reviews on School Education Gateway and on our website.

We’ve extensive experience in delivering education staff training especially in the framework of European programmes. You can read here more about our experience and meet our team. We’ve experience in providing linguistic, pedagogical and cultural preparation before the course as well as support and assistance during and after it. We know how to support and guide participants providing clear and comprehensive information before the courses and how to assess and recognize their learning outcomes through national and European instruments (i.e. Europass, ECVET, …). We put a strong effort on facilitating the share the process of sharing results and knowledge gained during the course.

Past participants appreciated especially the quality of instructions, our interactive and hands-on approach focused on practice and experiential training as well as our support in project implementation, practical arrangements, certification and dissemination. Most of our participants receive funding from the Erasmus+ programme.

As partner, we bring a strong added value to an Erasmus+ project thanks to our long-lasting experience, our international presence (eTwinning, SEG, EPALE…), our involvement as stakeholder in EC initiatives and our dissemination and visibility capacity.

We know how crucial is providing linguistic, pedagogical and cultural preparation before the mobility, as well as support and assistance after it. That's why we go the extra mile to support and guide participants, providing clear and comprehensive information before the courses and making them feel comfortable and safe. You can read here the 7 reasons why we may be the right partner for you.

We work in the education sector since more than 10 years, thus we know the real context, the challenges that teachers are facing every day. We regularly participate in international training and European conference to keep our know-how up-to-date. We’re experience in tailoring our courses to the participants needs and profiles thus enhancing personal and professional development.

Our approach

We support our partners in every step of the course: from application, to preparation, to monitoring and evaluation, to organization of practical arrangements and collection of all final documentation. During the application phase, we can guide you with our experience, providing concrete tips as well as the learning outcomes and daily schedules of our courses. We tailor our training courses to both our participants' learning and personal needs. For this reason, we provide personalized working methods and training programmes based on the participants thus ensuring that the competences learned are relevant and applicable to real contexts. This is why our courses are unique and special, each in its own way. At the end of each course, we provide participants with photos of the activities and a summary video to help our partners in the dissemination phase.

We put a special emphasis on the social and cultural dimension of our courses. We are in love with our culture and we’re glad to offer foreigners the opportunity to get a taste of it. Beside the training activities, for the participants interested to discover our artistic heritage and traditions, we organize cultural and recreational activities. Upon request, we organize guided tours to some of the most beautiful Italian cities like Florence and Venice. During our courses in Palermo, we can arrange visits to the pictoresque Cefalù. When in Tenerife, participants will have the opportunity to visit El Teide volcano and relax in Lago Martianez.

We’ve been abroad in training courses and we know what teachers need to feel cared for. We're proud that our participants feel at home during our courses and we undertake to make them feel comfortable and to cater for their personal, practical and educational needs. Indeed, in addition to delivering the training, to ease and enhance your participation at our training courses we can take care of all the practical arrangements. We provide board and lodging in the same hotel where the course takes place, thus ensuring the best comfort and coziness as well as effective time management. With our standard format, accommodation, meals, local transport during the courses as well as cultural programme are provided by us and are fully covered by the Erasmus+ funding. In this way participants just need to organise their travel and can rely on us for all the other practical arrangements.

Above all, we know the impact we can have on society, we love our work and we enjoy being with teachers and education staff. You’ll see it, you’ll feel it.

Our quality standards

The Erasmus Learning Academy follows high standards of quality in line with its mission to foster excellence and quality improvements in education and training. Driven by passion and motivation for our work we don’t leave any stone untouched when it comes to offer the highest quality and continue improve our courses.

As an organization at both internal and external level we strive to adhere to the following 10 guiding principles:

- Make excellence the minimum standard
- Be flexible and open to change
- Always experiment with new things
- Grow and enable the people around you to grow
- Amaze the user and make him/her a fan of yours
- Focus on the solution and on what you can do
- Clarify priorities and goals
- Thank yourself and strive for something more
- Look for feedback, learn from errors
- Listen, listen, listen (and talk)

In addition to these internal principles when organizing international training courses we fully comply with the Erasmus Quality Standards and the principles set in the European Quality Charter for Mobility. You can read here how we comply with these standards. More than merely following and adhering to these principles we fully believe in them. It’s more than 10 years that we organize and participates in international training courses and learning mobility projects so we know how these principles stand at the core of a quality experience and how they make the difference between in term of both personal satisfaction of the participants and systemic impact of the training course. If you are working with other course providers we recommend to check if they know and comply with these principles.

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Erasmus Learning Academy

ELA (Erasmus Learning Academy)
Bologna and Palermo, Italien

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Die nächsten Sitzungen

19.11.2023 > 25.11.2023

Frühere Sitzungen anzeigen

Bewertung und Kommentar

Bewertungen können nur von verifizierten Kursteilnehmerinnen und -teilnehmern über das Mobility Tool+ der Europäischen Kommission erstellt werden. Wenn Sie an diesem Kurs teilgenommen haben, nutzen Sie zur Bewertung bitte das Mobility Tool+. Sollte der Kurs noch nicht im Mobility Tool+ aufgeführt sein, wenden Sie sich mit folgender Kurs-ID an Ihren Projektkoordinator:Bewertungen können nur von verifizierten Kursteilnehmerinnen und -teilnehmern über das Mobility Tool+ der Europäischen Kommission erstellt werden. Wenn Sie an diesem Kurs teilgenommen haben, nutzen Sie zur Bewertung bitte das Mobility Tool+. Sollte der Kurs noch nicht im Mobility Tool+ aufgeführt sein, wenden Sie sich mit folgender Kurs-ID an Ihren Projektkoordinator: 16207.

Me hubiera gustado mayor profundidad al ser todos profesores o equipos directivos, lo mejor ha sido contactar y conocer como trabajan otros profesores y poner en comun diferentes situaciones en paises de la UE

Übersetzen (Nur registrierte Nutzer)

Kursų tikslas aktualus švietimo įstaigoms- streso valdymas. Jų metu turėjome galimybę susipažinti su kitų šalių mokytojais, švietimo administracijos darbuotojais, jų darbo ypatumais, veiksniais, keliančiais įtampą darbe. Kursų medžiaga įgalino atpažinti stresą keliančius veiksnius, neigiamą ir teigiamą streso poveikį, mokė streso valdymo, nusiraminimo technikų. Kursai- gera galimybė patobulinti bendravimo, bendradarbiavimo anglų kalba įgūdžius. Kursai buvo gerai organizuoti- patogi gyvenimo, kursų aplinka, jautėme organizatorių rūpestį, geranoriškumą.

Übersetzen (Nur registrierte Nutzer)

The general aim of this course was to foster excellence in education by empowering teachers, trainers, headmasters and other education staff to improve their stress management skills together with other participants and trainers throughout all Europe gaining as well a broader understanding of education in Europe and exchanging best practices and experiences. The course providers were very organised and helpful.

Übersetzen (Nur registrierte Nutzer)

Din punctul meu de vedere, mobilitatea din Bologna a reprezentat o experiență inedită. Cursul urmat- Stress and conflict managemant, a fost foarte bine structurat și prezentat. Am aflat informații prețioase cu privire la modalitățile de soluționare a conflictelor existente în școală. De asemenea, am învățat să facem față situațiilor stresante din viața noastră și să privim totul cu optimism. În fiecare zi am efectuat numeroase activități practice, îndeosebi pe grupe, iar acest lucru mi-a oferit posibilitatea de a comunica cu membrii echipei, care proveneau din țări diferite și am putut face schimb de informații și impresii. Un alt aspect pozitiv al acestei mobilități este faptul că am avut oportunitatea de a pătrunde în lumea gastronomiei și culturii italiene. Furnizorii cursului au dat dovadă de profesionalism și amabilitate pe toată perioada șederii noastre în Italia. În concluzie, toate activitățile desfășurate în mobilitatea din Bologna au fost la superlativ.

Übersetzen (Nur registrierte Nutzer)

Poziom merytoryczny szkolenia bardzo wysoki. Widza przekazana jasno i zrozumiale, poparta wieloma przykładami. Prowadzący posiada duże doświadczenie i obszerną wiedzę w zakresie realizowanej tematyki.

Übersetzen (Nur registrierte Nutzer)

The course: Stress and conflict menagement were conducted in a professional manner. A large part of the classes was conducted in a acttivities brainstorm method. Solving problems together was a great opportunity to exchange ideas and views among people from different places in Europe. During the classes I learned how to define stress, I know its causes and effects and I can deal with it. I know how to be an assertive person and how to solve conflicts wisely. The knowledge I gained will certainly pay off in contacts with students, parents and teachers. The course inspires you to conduct better and more interesting activities. On the other hand, contacts with other course participants will help in the implementation of further educational projects and cooperation between schools. Additionally, thanks to the hospitality of our hosts - Ela, we had the opportunity to get to know the culture of Italy: history, art, Italian cuisine and customs. If someone wants to develop, gain new knowledge and skills and spend time in a beautiful place and great company, this is definitely a course for him !!!

Übersetzen (Nur registrierte Nutzer)

Kurs odbył się od 24 do 30 października. Dał on możliwość nie tylko zdobycia wiedzy dotyczącej stresu, ale również poznania ludzi z różnych krajów, poznania ich kultur oraz sposobu nauczania. Poznani ludzie byli bardzo otwarci na nowe. To samo jeżeli chodzi o prowadzących. W sposób łatwy i zrozumiały przekazywali niezbędną wiedzę dotyczącą kursu. Zajęcia nie były monotonne. Prowadzący dbali o aktywność uczestników, po każdym bloku teoretycznym były blok aktywizujący uczestników. Zajęcia były ciekawe i dały dużo niezbędnej wiedzy, którą można wykorzystać podczas pracy z dziećmi.

Übersetzen (Nur registrierte Nutzer)

It was a great course. The trainers were reaiiy weiiprepared. The personwho took care of us was really nice and helpfull. The accommodation and meals werewonderful.

Übersetzen (Nur registrierte Nutzer)

The course met my expectations. Teachers very well prepared. Interesting practical classes. I will use gained knowledge and experience at work for sure.

Übersetzen (Nur registrierte Nutzer)

The classes were conducted professionally, the content conveyed in a criminal and understandable way, great visuals, interesting exercise tasks. Nice, friendly atmosphere.

Übersetzen (Nur registrierte Nutzer)

Great Course. Presenters well prepared and supportive. Classes were very interesting. Accommodation is great. I think that the organization is very good. I felt very well. Thank you!

Übersetzen (Nur registrierte Nutzer)


ELA (Erasmus Learning Academy)
ELA (Erasmus Learning Academy)
Rating: 5/5110 Nutzer


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